Interactive voice response (IVR)

I V R technology allows a computer to interact with humans through the use of voice and DTMF keypad inputs.
In telecommunications, IVR allows customers to interact with a company’s database via a telephone keypad or by speech recognition and they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in OurBank are sized to handle large call volumes.

This option customise the following activities or functions in OurBank :

1. Meeting Attendance and meeting resolutions of the groups

2. Collections in terms of loans and savings

3. Member information survey

4.  Able to collect direct grievance from the group

5. SMS based data retrieval like balance, next payment due date, last payment made etc..

6. SMS push services like new loan schemes, Insurance Policies etc.. in local language.

7.  Voice and sms based confirmation on any transaction like repayment or disbursement

8.  Socio economic surveys at time to time

9.  Data representation real time in graphs and and geographical based like google maps

10. SMS based funds transfer based on registered mobile/password

11. Missed calls to provide call backs

Coming Soon for Smart Phones

• Application for android based phones for collection among the community
• Meeting updates
• Check account balances real time
• Feedback from group and community
• Funds transfer between member/groups
• Data representation real time in graphs and and geographical based like google maps
• Data dissemination about new schemes,job,health etc
• Finger print based authentication at offices for cash repayment, disbursal.

For more detail please  Click Here to send your Requirements